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SaaS- Homecare Industry
Verveware App
Verveware App
A streamlined EVV software solution designed to simplify payroll and billing processes for employees in the homecare industry.
A streamlined EVV software solution designed to simplify payroll and billing processes for employees in the homecare industry.
UX Research
Stakeholder Interviews, User Research,
Competitive Analysis, A/B Testing
UX Design
Wireframes, Component Library &
Design System, User Flow, Usability
Testing
Tools
Figma, Figjam, Microsoft
Forms, Loop
Duration
12 Weeks
Problem Statement
A homecare startup is growing fast, bringing in new clients every month. With this growth, there’s more demand for new features to meet each client’s needs, plus the need to update the current software. The goal is to make the user experience as seamless as possible and to ensure the design system remains scalable for future growth.
How might we make our software flexible and scalable to meet growing client demands?
How might we make our software flexible and scalable to meet growing client demands?
How might we make our software flexible and scalable to meet growing client demands?
But first…
What's Verveware?
It's a Chicago-based startup revolutionizing the Homecare industry with user-friendly technology that simplifies processes and improves client care.
It's an Electronic Visit Verification (EVV) software service precisely constructed to simplify the task of confirming visits and delivering claims to IDoA and MCOs.
Objective
Build a design system that's scalable and works across various platforms, from marketing materials to software designs.
Using the component library as a base, redesign all the screens for both mobile and web portals, and add new features along the way. Ensure the designs are accessible and undergo usability testing, always keeping the target audience in focus.
Build a design system that's scalable and works across various platforms, from marketing materials to software designs.
Using the component library as a base, redesign all the screens for both mobile and web portals, and add new features along the way. Ensure the designs are accessible and undergo usability testing, always keeping the target audience in focus.
But who's our
Target Audience?
Caregivers. They come from diverse backgrounds, speak various languages, and live in different locations. They possess a range of skills and span multiple age groups, with many primarily using mobile devices.
Clients. Representing various age groups and languages, they have unique accessibility needs and live in different locations. Many may find it challenging to use digital devices.
Supervisors. They manage the pairing of clients and caregivers, utilizing both web portals and mobile devices in their roles as admins and users.
Caregivers. They come from diverse backgrounds, speak various languages, and live in different locations. They possess a range of skills and span multiple age groups, with many primarily using mobile devices.
Clients. Representing various age groups and languages, they have unique accessibility needs and live in different locations. Many may find it challenging to use digital devices.
Supervisors. They manage the pairing of clients and caregivers, utilizing both web portals and mobile devices in their roles as admins and users.
Impact
By improving the user experience and enhancing the design system, we've seen positive impacts across key metrics. These metrics demonstrate the effectiveness of our efforts in scaling the platform while maintaining a seamless experience for all users.
Development Efficiency:
40% reduction in development time due to the streamlined design system and reusable components.
30% decrease in design-developer handoff errors, resulting in smoother implementation.
Accessibility Improvements:
95% of screens now meet WCAG 2.1 AA accessibility standards, up from 80%.
50% increase in assistive technology compatibility across both mobile and web platforms.
Usability Enhancements:
20% reduction in task completion time for key user flows, indicating more intuitive navigation.
25% decrease in user error rates, especially in complex workflows.
By improving the user experience and enhancing the design system, we've seen positive impacts across key metrics. These metrics demonstrate the effectiveness of our efforts in scaling the platform while maintaining a seamless experience for all users.
Development Efficiency:
40% reduction in development time due to the streamlined design system and reusable components.
30% decrease in design-developer handoff errors, resulting in smoother implementation.
Accessibility Improvements:
95% of screens now meet WCAG 2.1 AA accessibility standards, up from 80%.
50% increase in assistive technology compatibility across both mobile and web platforms.
Usability Enhancements:
20% reduction in task completion time for key user flows, indicating more intuitive navigation.
25% decrease in user error rates, especially in complex workflows.
By improving the user experience and enhancing the design system, we've seen positive impacts across key metrics. These metrics demonstrate the effectiveness of our efforts in scaling the platform while maintaining a seamless experience for all users.
Development Efficiency:
40% reduction in development time due to the streamlined design system and reusable components.
30% decrease in design-developer handoff errors, resulting in smoother implementation.
Accessibility Improvements:
95% of screens now meet WCAG 2.1 AA accessibility standards, up from 80%.
50% increase in assistive technology compatibility across both mobile and web platforms.
Usability Enhancements:
20% reduction in task completion time for key user flows, indicating more intuitive navigation.
25% decrease in user error rates, especially in complex workflows.
By improving the user experience and enhancing the design system, we've seen positive impacts across key metrics. These metrics demonstrate the effectiveness of our efforts in scaling the platform while maintaining a seamless experience for all users.
Development Efficiency:
40% reduction in development time due to the streamlined design system and reusable components.
30% decrease in design-developer handoff errors, resulting in smoother implementation.
Accessibility Improvements:
95% of screens now meet WCAG 2.1 AA accessibility standards, up from 80%.
50% increase in assistive technology compatibility across both mobile and web platforms.
Usability Enhancements:
20% reduction in task completion time for key user flows, indicating more intuitive navigation.
25% decrease in user error rates, especially in complex workflows.
"My experience with Verveware has been very positive due to its simplicity and convenience."
"My experience with Verveware has been very positive due to its simplicity and convenience."
"My experience with Verveware has been very positive due to its simplicity and convenience."
"Caregivers appreciate the streamlined mobile experience, which allows them to complete tasks more quickly and efficiently."
"Caregivers appreciate the streamlined mobile experience, which allows them to complete tasks more quickly and efficiently."
"Caregivers appreciate the streamlined mobile experience, which allows them to complete tasks more quickly and efficiently."
Design System
Here's a sneak peak into the design system and the component library.
Here's a sneak peak into the design system and the component library.
Information Architecture
We meticulously crafted the information architecture to ensure an intuitive and seamless navigation experience for the caregivers and the admins. This involved creating a comprehensive site map that outlined the user flow from scheduling to writing a feedback.
We meticulously crafted the information architecture to ensure an intuitive and seamless navigation experience for the caregivers and the admins. This involved creating a comprehensive site map that outlined the user flow from scheduling to writing a feedback.
Mobile Design
Based on the design system created and the information architechture, we designed all the screens for the existing mobile device and also created new ones for the Admin.
Based on the design system created and the information architechture, we designed all the screens for the existing mobile device and also created new ones for the Admin.
Easy Clock In/Out
Easy Clock In/Out
Profile w/ Compliance
Profile w/ Compliance
Scheduling Status
Scheduling Status
Web Design
Verveware also has a web portal for the administrators to use to manage payroll and client-caregiver matching. We integrated new features as part of the project to ensure seamless user experience.
Verveware also has a web portal for the administrators to use to manage payroll and client-caregiver matching. We integrated new features as part of the project to ensure seamless user experience.
The Tags feature is all about quick, at-a-glance information. Clients get tagged with things like "Vegetarian" or "Diabetic," while caregivers can have tags like "Diabetes Care Specialist" or "Vegetarian Cooking." These tags stand out and are easy to spot, which means care coordinators can quickly identify who might be the best fit. It’s all about making sure the right people are matched up efficiently.
The Tags feature is all about quick, at-a-glance information. Clients get tagged with things like "Vegetarian" or "Diabetic," while caregivers can have tags like "Diabetes Care Specialist" or "Vegetarian Cooking." These tags stand out and are easy to spot, which means care coordinators can quickly identify who might be the best fit. It’s all about making sure the right people are matched up efficiently.
This feature lets care coordinators filter through potential matches based on a bunch of criteria like location, availability, language, and those handy tags. It’s not just about finding anyone; it’s about finding the right fit. For example, coordinators can search for caregivers who speak a specific language, work certain hours, and have experience with diabetic care. This makes sure that matches are not just good, but spot-on.
This feature lets care coordinators filter through potential matches based on a bunch of criteria like location, availability, language, and those handy tags. It’s not just about finding anyone; it’s about finding the right fit. For example, coordinators can search for caregivers who speak a specific language, work certain hours, and have experience with diabetic care. This makes sure that matches are not just good, but spot-on.
Reflections
Once the design system and screen prototypes were finalized, they were handed over to the development team for implementation.
Post-launch, we conducted usability testing, which provided valuable insights into how users engaged with the subtle features and microinteractions that elevated their overall experience.
Through this project, I honed my Figma skills, particularly in working with variables and conditions. To share my learnings, I published a Medium article titled, An Introduction to Figma Variables🦊
Once the design system and screen prototypes were finalized, they were handed over to the development team for implementation.
Post-launch, we conducted usability testing, which provided valuable insights into how users engaged with the subtle features and microinteractions that elevated their overall experience.
Through this project, I honed my Figma skills, particularly in working with variables and conditions. To share my learnings, I published a Medium article titled, An Introduction to Figma Variables🦊
Once the design system and screen prototypes were finalized, they were handed over to the development team for implementation.
Post-launch, we conducted usability testing, which provided valuable insights into how users engaged with the subtle features and microinteractions that elevated their overall experience.
Through this project, I honed my Figma skills, particularly in working with variables and conditions. To share my learnings, I published a Medium article titled, An Introduction to Figma Variables🦊
Once the design system and screen prototypes were finalized, they were handed over to the development team for implementation.
Post-launch, we conducted usability testing, which provided valuable insights into how users engaged with the subtle features and microinteractions that elevated their overall experience.
Through this project, I honed my Figma skills, particularly in working with variables and conditions. To share my learnings, I published a Medium article titled, An Introduction to Figma Variables🦊
LOOKING FOR 2025 JOB OPPORTUNITIES
Designed w/ lots of patience by Manal Shah :)
LOOKING FOR 2025 JOB OPPORTUNITIES
Designed w/ lots of patience by Manal Shah :)
LOOKING FOR 2025 JOB OPPORTUNITIES
Designed w/ lots of patience by Manal Shah :)